Refund policy

Last updated on February 9, 2026

I want you to shop with confidence at Feather Creates and to love your purchases as much as I loved creating them. However, mistakes and unexpected events can happen, so please refer to the policies below for guidance on refunds and returns.

Your Rights Under Australian Consumer Law

Products from Feather Creates come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the goods repaired or replaced within a reasonable time.

Policies for Stickers & Sticker Sheets

1. Cancellation Policy

Orders can be cancelled within 1 hour of being placed.

  1. Email info@feathercreates.com as soon as possible within the 1 hour time window. Include your name and order number. 
  2. I will review your request and confirm I’ve received it via email as soon as possible.
  3. I will then initiate a refund to your original payment method within 48 hours. 

Also, don’t worry if I don’t reply within the hour of your order. If you’ve emailed within the time window, I’m able to cancel the order without issue. :>

2. Change of Mind / Buyer’s Remorse

I do not accept change-of-mind or buyer’s remorse returns, so please be certain when you place an order for stickers or sticker sheets.

3. Damaged, Faulty or Incorrect Stickers

If you receive your sticker goodies and find an incorrect sticker, a problem, a defect or obvious damage, please contact me right away so I can sort out a replacement or refund for you.

  1. Get in touch within 30 days* of receiving your order and email info@feathercreates.com with:
    1. Photos of the problem, damage or incorrect sticker
    2. A copy of your receipt or order confirmation with the order number clearly visible
    3. Whether you’d like a refund or replacement of all or part of your order
  2. I will review your request and confirm I’ve received it via email within 24 hours. 
  3. I will then either:
    1. Initiate a refund to your original payment method within 48 hours, or;
    2. Send out a replacement of all or part of your order (depending on the issue) at no cost to you within 1-3 business days

Refunds for damaged, faulty or incorrect sticker orders also cover the original shipping costs. 

For small, flat products like stickers & sticker sheets, there’s no need to ship faulty, damaged or incorrect stickers back to me, as it’s not worth the shipping cost for their value. Feel free to keep them for crafting, decoration, or brightening someone’s day. <3

Please make sure you open and inspect your sticker packages as soon as they arrive to check everything is fine with your order! That way I can remedy any problems as soon as possible. :>

*If the 30 day time window has passed, I am unable to provide a refund or replacement. 

4. Exchanging Stickers

I don’t accept exchanges for stickers or sticker sheets at this time, as shipping is often more than the value of stickers or sticker sheets themselves.

5. Incorrect Shipping Address Supplied

If you’ve incorrectly entered your address, and the stickers cannot be correctly shipped by Australia Post, they may be returned to Feather Creates and you will be liable for the cost to re-ship the stickers.

If your stickers have been delivered and accepted by someone at the incorrect address you provided, I cannot take responsibility and will not supply refunds or replacements in this case. Any possible actions that can be taken to rectify this issue are solely your responsibility. 

6. Lost in Transit / Tracked but Not Delivered

  1. Email info@feathercreates.com within 30 days* of the estimated delivery date to report a lost shipment. However, please give it a few days after the estimated delivery date to allow for reasonable delays.
  2. I will work with you in contacting Australia Post to determine if your package is officially lost in transit or not.
  3. If Australia Post confirms the package is lost within this time period, I will confirm this via email, and you can reply with your choice of either:
    1. Having your products reshipped at no cost to you, or;
    2. Receiving a refund for both the product and shipping costs
  4. If you choose a refund, I will initiate it to your original payment method within 48 hours of email confirmation.

*If the 30 day time window has passed, I am unable to provide a refund or replacement. 

7. Tracked Item Marked As Delivered but Not Received

  1. Email info@feathercreates.com within 30 days* of the estimated delivery date to report a delivered package that was not received.
  2. I will work with you in contacting Australia Post to determine if the package has been incorrectly delivered.
  3. Once I have confirmed this via email, reply with your choice of either:
    1. Having your products reshipped at no cost to you, or;
    2. Receiving a refund for both the product and shipping costs
  4. If you choose a refund, I will initiate it to your original payment method within 48 hours of email confirmation.

*If the 30 day time window has passed, I am unable to provide a refund or replacement. 

8. Refund Timeframes

Please allow up to 14 business days for your refund to be processed, as different banks, card types and online payment platforms all have different processing times for refunds.

 

Policies for Print on Demand Products

1. Cancellation Policy

Orders can be cancelled within 1 hour of being placed.

  1. Email info@feathercreates.com as soon as possible within the 1 hour time window. Include your name and order number. 
  2. I will review your request and confirm I’ve received it via email as soon as possible.
  3. I will then initiate a refund to your original payment method within 48 hours. 

Also, don’t worry if I don’t reply within the hour of your order. If you’ve emailed within the time window, I’m able to cancel the order without issue. :>

2. Change of Mind / Buyer’s Remorse

As these products are printed to order just for you, I cannot accept change-of-mind or buyer’s remorse returns, so please be absolutely certain when you place an order for products that are printed on demand.

3. Damaged, Faulty or Incorrect Products

If you receive your print-on-demand goodies and find an incorrect product, a problem, a defect or obvious damage, please contact me right away so I can sort out a replacement or refund for you.

Refunding or Replacing

  1. Get in touch within 30 days* of receiving your order and email info@feathercreates.com with:
    1. Photos of the problem or damage. Please refer to these guidelines when taking photos, as this means I can process your refund or replacement faster.
    2. A copy of your receipt or order confirmation with the order number clearly visible
    3. Whether you’d like a refund or replacement of all or part of your order
  2. I will review your request and confirm I’ve received it via email within 24 hours.
  3. I will then either:
    1. Initiate a refund to your original payment method within 48 hours, or;
    2. Send out a replacement of all or part of your order at no cost to you within 1-3 business days

Refunds for damaged or faulty products also cover the original shipping costs.

Please make sure you open and inspect your packages as soon as they arrive to check everything is fine with your order! That way I can remedy any problems as soon as possible. :>

*If the 30 day time window has passed, I am unable to provide a refund or replacement. 

Returns of Damaged or Faulty Products
As these products are printed to order just for you, I cannot accept returns of damaged, faulty or incorrect goods. 

That said, you’re welcome to keep the damaged products and do with them as you’d like—turn them into craft supplies, donate them to those in need, share with a friend or reuse them in another creative way. (You could also throw them out, that’s understandable, but that would make the environment a little bit sadder, so if you can make an eco-friendly choice by choosing to re-use, that would be amazing <3). 

4. Exchanging Products

As these products are printed to order just for you, I cannot accept exchanges, so please be absolutely certain when you place an order for products that are printed on demand.

5. Incorrect Shipping Address Supplied

If you’ve incorrectly entered your address, and the product(s) cannot be correctly shipped by couriers, they may be returned to the manufacturing facility and you will be liable for the cost to re-ship the product(s).

If your products are returned to the manufacturing facility:

  1. You will receive an email from info@feathercreates.com if this happens, and you will be informed of the following options:
    1. Agree to re-ship the product(s) by supplying your correct address. You will then receive an email within 48 hours requesting payment for re-shipment. This will be an amendment to your original order number placed through the website. You will then receive tracking updates as usual once the order has been processed.
    2. Or, opt to receive a refund of the cost of the products only. 

If your products have been delivered and accepted by someone at the incorrect address you provided, I cannot take responsibility and will not supply refunds or replacements in this case. Any possible actions that can be taken to rectify this issue are solely your responsibility. 

6. Lost in Transit / Tracked but Not Delivered

  1. Email info@feathercreates.com within 30 days* of the estimated delivery date to report a lost shipment. However, please give it a few days after the estimated delivery date to allow for reasonable delays.
  2. I will work with you in contacting the courier or Australia Post to determine if the item is officially lost in transit or not.
  3. If the courier or Australia Post confirms the package is lost within this time period, I will confirm this via email, and you can reply with your choice of either:
    1. Having your products reprinted and reshipped at no cost to you, or;
    2. Receiving a refund for both the product and shipping costs
  4. If you choose a refund, I will initiate it to your original payment method within 48 hours of email confirmation.

*If the 30 day time window has passed, I am unable to provide a refund or replacement. 

7. Tracked Item Marked As Delivered but Not Received

  1. Email info@feathercreates.com within 30 days* of the estimated delivery date to report a delivered item that was not received.
  2. I will work with you in contacting the courier or Australia Post to determine if the item has been incorrectly delivered.
  3. Once I have confirmed this via email, reply with your choice of either:
    1. Having your products reprinted and reshipped at no cost to you, or;
    2. Receiving a refund for both the product and shipping costs
  4. If you choose a refund, I will initiate it to your original payment method within 48 hours of email confirmation.

*If the 30 day time window has passed, I am unable to provide a refund or replacement. 

8. Refund Timeframes

Please allow up to 14 business days for your refund to be processed, as different banks, card types and online payment platforms all have different processing times for refunds.

 

Got questions or concerns?

If you have any further questions or concerns about locally stocked or print on demand products, browse the FAQs for more information. If your question isn't answered there, feel free to email me at info@feathercreates.com or reach out via my contact form.